Our Most Asked Questions

Water-Fed Pole Systems (WFP) are a means for cleaning windows where purified water is pumped along a hose to a brush, which is used to agitate dirt and grime on the windows and frames. The purified water is then used to rinse off the residue from the window. As the water has had all impurities removed from it, it will dry streak free.

Fear not. The water that we use has been purified and de-ionised. Impurities within tap water is what would normally cause streaking, so provided all the dirt is removed from the window it will dry perfectly clear.

Yes. Firstly we do not ask our customers to pay for their windows until they are completely satisfied. If the windows have dried and you are unsatisfied with the result, we will re-clean your windows free of charge, provided you have contacted us within 48 hours of the completion of the works.

First and foremost the benefit of WFP is safety. The elimination of the need to use ladders is important as it allows our window cleaners to service our customer’s windows safely. In addition to the benefits to us there are also benefits for our customers. Because of the way WFP systems work, all of the window including frames ans windowsills are cleaned more thoroughly and not just the glass. This means that windows tend to stay cleaner for longer.

Our aim at Pure Shine Window Cleaning is that our customer’s windows stay clean all year round. When we price a job, we price knowing that with the exception of the first clean the windows will be pretty much clean every time we do them. The longer between visits the dirtier the windows will be, therefore the longer they will take to clean, the higher we have to charge. By cleaning more regularly we are able to charge a lower price.

Yes, rain water falls quite pure so it is possible to use it in light / moderate rain. However, freezing temperatures can pose a problem, ordinary tap water freezes at around -0.5 degrees centigrade, our purified, de-ionised water freezes at 0 degrees. When there is a particularly hard frost we may fall slightly behind, but our team of dedicated professional window cleaners soon catch back up.

All of our window cleaners are trained in both traditional window cleaning and Water-Fed-Pole Systems. If you want your windows cleaned using the traditional method we would first need to determine whether it is safe to do so. If so we will be happy to clean your windows using a mop and squeegee. There is normally an additional charge for this service.

Most of our customers get their windows cleaned on a monthly basis, because WFP’s are a more thorough method of cleaning, the windows will be cleaner every time we do them. This means that they take less time to clean, hence it’s cheap to have them cleaned with a WFP system, regularly.

The biggest water fed pole that we have is 65 ft. This allows us to clean about 4 stories up.

Water-Fed Pole Systems (WFP) are a means for cleaning windows where purified water is pumped along a hose to a brush, which is used to agitate dirt and grime on the windows and frames. The purified water is then used to rinse off the residue from the window. As the water has had all impurities removed from it, it will dry streak free.

Fear not. The water that we use has been purified and de-ionised. Impurities within tap water is what would normally cause streaking, so provided all the dirt is removed from the window it will dry perfectly clear.

Yes. Firstly we do not ask our customers to pay for their windows until they are completely satisfied. If the windows have dried and you are unsatisfied with the result, we will re-clean your windows free of charge, provided you have contacted us within 48 hours of the completion of the works.

First and foremost the benefit of WFP is safety. The elimination of the need to use ladders is important as it allows our window cleaners to service our customer’s windows safely. In addition to the benefits to us there are also benefits for our customers. Because of the way WFP systems work, all of the window including frames ans windowsills are cleaned more thoroughly and not just the glass. This means that windows tend to stay cleaner for longer.

Our aim at Pure Shine Window Cleaning is that our customer’s windows stay clean all year round. When we price a job, we price knowing that with the exception of the first clean the windows will be pretty much clean every time we do them. The longer between visits the dirtier the windows will be, therefore the longer they will take to clean, the higher we have to charge. By cleaning more regularly we are able to charge a lower price.

Yes, rain water falls quite pure so it is possible to use it in light / moderate rain. However, freezing temperatures can pose a problem, ordinary tap water freezes at around -0.5 degrees centigrade, our purified, de-ionised water freezes at 0 degrees. When there is a particularly hard frost we may fall slightly behind, but our team of dedicated professional window cleaners soon catch back up.

All of our window cleaners are trained in both traditional window cleaning and Water-Fed-Pole Systems. If you want your windows cleaned using the traditional method we would first need to determine whether it is safe to do so. If so we will be happy to clean your windows using a mop and squeegee. There is normally an additional charge for this service.

Most of our customers get their windows cleaned on a monthly basis, because WFP’s are a more thorough method of cleaning, the windows will be cleaner every time we do them. This means that they take less time to clean, hence it’s cheap to have them cleaned with a WFP system, regularly.

The biggest water fed pole that we have is 65 ft. This allows us to clean about 4 stories up.